Due to compliance, regulatory and security aspects of my work, some information about Verizon projects is not in the public domain, and not listed here.© Menno E Aartsen Patents & Papers, updated to January, 2012.
Due to compliance, regulatory and security aspects of my work, some information about Verizon projects is not in the public domain, and not listed here.
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Click here for United States Patent 7,606,359: Methods and apparatus for automating the servicing of telephone calls including requesting directional and/or other types of information (October, 2009)
Click here for my China travelogue (2008)
Click here for my India travelogue (2006)
Click here for United States Patent 6,480,598: Methods and apparatus for automating the telephone operator services (November, 2002)
Click here for United States Patent 6,188,907: Enhanced telephone communication methods and apparatus incorporating pager features (February, 2001)
Click here for a description of the Automated Functions Node speech recognition IVR system (1998, .pdf file)
Click here for the communal Reading Table Internet Access Furniture Assessment (1998)
Click here for the Millenium risk management talk (January 1998)
Click here for the High Availability Applications fault tolerance talk (1994)